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Work Scheduler

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
28/09/2021 23:59
Grade 3 (scp 7 - 11) £20,092 - £21,748
Hours per week:
Job Category:
Building Maintenance / Caretaking
Vacancy ID:
Employment Location:
Various locations across City of Sunderland
Post Number:
50091294, 50091295, 50091296
Number of posts:

Job details 

Closing date:
28 Sep

Further information

An opportunity has arisen within Sunderland City Council for the role of Works Scheduler for the Building Services Section.

A key responsibility of this role is to operate and manage customer service requests and to maintain an effective IT help desk function within scheduling software.

The successful candidate in the role will be responsible for scheduling all jobs for suitable operatives and contractors. Ensuring all operatives have a full schedule for the day and are attended within the required response time set by the company.

You will log and action follow up repairs, be aware of KPI’s and be instrumental in achieving these, raising and processing invoices onto scheduling software to ensure contractors and suppliers are paid in a timely manner.

Experience in a similar role would be an advantage however, full training will be given in the use of scheduling software and operational requirements.

Responsible for building and sustaining existing relationships with customers the postholder will play a key role in creating positive relationships across the service area and customer base.
Our ultimate aim is to provide a first-class service in all work areas that the team deliver. This this role is pivotal in ensuring we achieve this aim.

You should consider the person specification when applying, giving examples of how you meet the criteria

For an informal discussion please contact graham.hoban@sunderland.gov.uk Building Services Manager, or call 0191 5614606.

Applications must be completed on-line at northeastjobs.org.uk/sunderlandcitycouncil . For further assistance contact Operational HR Services. Email: jobs@sunderland.gov.uk.

Please note that CVs are not acceptable.

All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method. Please remember to check your junk mail items.

If you have not heard from us within six weeks of the closing date you should assume you have not been shortlisted.

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