Quick Job Search
Select a job category
Select a date period
Enter your search text

Waste Services Supervisor/Service Leader/Operations Manager

Organisation Logo

Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 02/07/2021 12:00
£34,728 pa
Hours per week:
Job Category:
Environmental Services / Waste / Recycling/ Parks
Vacancy ID:
Employment Location:
Middlefields, South Shields
Post Number:
Number of posts:

Job details 

Closing date:
2 Jul

Please note

This job is closed for applications.

Further information

Waste Services Supervisor/Service Leader/Operations Manager
(Middlefields, South Shields)
£34,728 pa

Hours of Work: 37 hpw, Permanent

South Tyneside Council Waste Services is based in South Shields, Tyne and Wear. The Service is currently undergoing huge transformation to deliver an efficient and effective Waste Service for the Borough. You will be part of a new team and will support the planning and daily operation of the Service.

What we are looking for:

You will have experience of working at a managerial level within a waste environment delivering waste collection services and overseeing the daily operation, driving through efficiencies and ensuring KPIs are met. You will be used to monitoring and planning workloads and managing the performance of crews and staff, and will have a sound ability to drive forward change and improvement. It is essential that you have strong people management skills, along with comprehensive experience of dealing with such things as managing absence, disciplinaries and negotiating with trade unions.

You will have solid computer skills along with the ability to communicate well with customers and staff. Previous experience of working with in-cab technology would be an advantage as would a CPC qualification. Ideally you will be IOSH qualified and used to ensuring that health and safety is at the forefront of the operation.

The job:

You will be responsible for delivering a high quality, customer focused service. You will:
• Manage and be responsible for the day to day provision of the household and commercial waste collection services provided by and for the Council and ensure that these services are provided efficiently and to the required standard at all times.
• Manage the Service Planners and ultimately the crews to effectively complete the daily service.
• Enforce operational strategy as defined by senior management, and ensure effectiveness of the service and improvement of morale, culture and crew behaviour.
• Liaise with the management to ensure solutions are implemented and remedial action is taken to maximise performance and minimise costs.
• Ensure all waste is disposed of within current legislation.
• Ensure through effective supervision and review that all waste collection services are undertaken in strict accordance with applicable Health and Safety Standards, Systems, Procedures and relevant Codes of Practice/Best Industry Practice.
• Be responsible for implementation of all Risk Assessments and Safe Systems of Work, and communicating to the workforce.
• Investigate and deal with all accidents in line with current legislation, Council policy and procedures.
• Manage performance, disciplinary and grievance procedures in accordance with Council policy and procedures.
• Manage staff and crew absence effectively in order to drive down absence levels, maintaining accurate and up to date records and timely meetings, in line with Council policy and procedures.
• Maintain data and records held in the software systems relating to the household and/or commercial waste data/client base.
• Be accountable for manpower and service provision, driving through efficiencies, and ensuring resource meets service need.
• Actively implement service improvements to reduce customer complaints and ensure a continuous cycle of review and change to processes and procedures when required.
• Deal with escalated feedbacks and complaints, visiting residents where necessary and ensuring solutions are put in place and managing improvements.
• Liaise and work with Fleet Services in order to manage the vehicle maintenance programme, identifying issues and working with Fleet to implement solutions.
• Be accountable for identifying training needs of staff, and implementation of training programmes, staff induction etc.
• Identify topics for toolbox talks and delivery of this to the crews.
• Manage staff and crew overtime, holiday records and processes and agency worker salary payments.
• Carry out daily on the job monitoring of crews and audit to ensure standards are maintained and improved when necessary.
• Ensure the maintenance of data and records held in the software systems relating to the household and/or commercial waste data/client base.


• Flexitime System in operation;
• Company Pension Scheme;
• Sick Pay;
• 25 days holiday rising to 30 days after 5 years’ service;
• On Site Parking.

This is a re-advertised post, previous applicants need not apply.

Closing date: Noon, Friday 2 July 2021.

Back to top