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Technical Support Officer.986

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Job Summary

Contract Type:
Permanent
Working Pattern:
Please see advert text
Advert Start Date:
22/07/2021
Advert End Date:
05/08/2021 23:59
Salary:
£20,092(risingto£21,748)
Hours per week:
1x37 and 1x18
Job Category:
Environmental Services / Waste / Recycling/ Parks
Vacancy ID:
211144
Employment Location:
West Hartford Fire Station and H.Q.
Number of posts:
2

Job details 

Closing date:
5 Aug


Supporting documents

Further information

World renowned as a visitor destination, Northumberland is also the ideal location to strike a perfect work/life balance. What better way of enjoying the picturesque scenery and stunning coastline than to sample it on an everyday basis

Our Vision is: “To make Northumberland a county which you regard as a great place to live, and in which you can access the things you enjoy, whilst having the opportunity to learn and thrive”

We have an exciting opportunity within our Technical Support team for a Technical Support Officer.

You will be expected to provide effective technical and administrative support to senior staff and provide a Triage service for Public Protection, ensuring a high quality first line advice for residents of Northumberland

You will be the initial point of contact for the majority of complaints/requests received into the service and you will be expected to action these accordingly.

You will be expected to collate information and data analysis, using ICT systems, in accordance with service procedures, to assist in the production of timely and accurate reporting.

The full job description and person specification can be found in the attached supporting documents.

There are 2 posts available, 1 full-time (37 hours per week) and 1 part-time working 18 hours per week. Please specify your preference in your job application.

We are offering:
- A starting salary of £20,092 (rising to £21,748)
- 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme applicable to majority of roles
- Local government discount schemes available to all employees with offers at local businesses along with various national brands

Closing date for applications will be midnight on August 5th 2021

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

For guidance on completing your application and for information about our Equality and Diversity principles, please see attached notes.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.

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