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System Training & Support Officer

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
25/10/2021 23:59
Band 8 £22,183.00 - £23,541.00
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Civic Centre
Post Number:
Number of posts:

Job details 

Closing date:
25 Oct

Further information

Hartlepool is a vibrant and energetic town with growing prospects. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that.

This is an exciting time for the department, as we take on a project to upgrade our main care management system. We are looking for an enthusiastic, self-motivated individual who will be integral to the success of the project.

As the System Training & Support Officer, your job is to equip staff with the knowledge, practical skills and confidence to use IT systems to fulfil their duties. You will play a key role in the development and delivery of a training programme for CareFirst 7 (ECLIPSE), as well as working with colleagues to identify training needs and areas for improvement within other core IT systems.

You will have excellent verbal and written communication skills and be able to work with and motivate people at different levels. You will have a proactive can-do approach, with the commitment and drive to improve your own knowledge and skills in line with the role, as well as the ability to problem solve.

You will be qualified to NVQ Level 3 in Business Administration and/or have equivalent on the job experience of supporting colleagues to use systems and follow processes. Knowledge of Adult Social Care IT systems would be advantageous, including CareFirst, ContrOCC and Call Confirm Live, as well as an understanding of Adult Social Care practice and the Care Act.

For further information please contact Lucy Allan, Senior Performance & Information Analyst on lucy.allan@hartlepool.gov.uk or 01429 523941.

Closing Date: Monday 25th October 2021
Interview Date: Tuesday 2nd November 2021

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