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Supported Housing Officer

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
10/11/2021 23:59
Job Category:
Vacancy ID:
Employment Location:
Hartlepool, County Durham

Job details 

Closing date:
10 Nov

Supporting documents

Further information

Cornerstone’s Mission:

Cornerstone is a regional charity that supports hundreds of people each year. We are a well-respected, growing organisation dedicated to supporting the most vulnerable people across the North East.

We began as housing charity supporting people who were homeless in the North East 10 years ago.

Our widely admired furniture making venture began in 2012 in a shed built in the yard of one of our six supported houses at that time. Since then, our housing has increased to 34 homes and a 9,000 sq ft Leaning and training complex and a high street store with drop in and training facilities in Hartlepool. The charity’s services have grown and developed to support people experiencing a wide range of personal challenges, including addiction and recovery programmes, employment guidance, employment training, and genuine employment opportunities for service users, help for people on release from prison or on probation, and support for people experiencing sexual exploitation or domestic abuse.

We’re looking for committed and compassionate professionals who share our enthusiasm for changing lives.

Job Role:

• To work with people to ensure they have the skills and resilience to live independently.

• To ensure the safety and security of all residents living in Cornerstone accommodation.

OUR SUPPORT APPROACH - have fun doing stuff as a team

A successful Cornerstone supported housing officer uses her or his professional skills and judgment to create a meaningful and information-rich relationship with service users where both are on an equal footing, their voices and ideas are heard, respected and valued.

Cornerstone expects this respectful approach as a baseline of communication of every person throughout the organisation from board level to the newest arrivals in our service. As such Cornerstone has no place for premadonnas and there is no task expected of one person that would not be expected of another not even the CEO!

Although traditional one-to-one support meetings using a Homelessness Outcome Star are the basis of work and important for recording and assessing progress, they represent a small amount of time spent with service users. For this reason, An excellent Cornerstone support worker will generate as much fun as possible for themselves and their clients following the charity’s model of addressing and assessing support needs informally while performing their day-to-day duties. The progress and areas for attention they discover in this informal work will be gathered and recorded by them formally using Cornerstone’s Inform client database after the engagement activities.

On the professional side of this work, support workers and managers hold weekly meetings to discuss each individual’s service user needs and develop an action plan. Based on the actions to be addressed informal engagement opportunities are chosen from the lists of duties to be performed that week and opportunities to involve the client added to the individual’s plan. An example may be asking a client to help you to cook a meal or organise paperwork for a drop in group.

Informal engagements such as these, Cornerstone has found to help form a bond of trust and openess away from a more clinical environment. It is a highly prized technique within the charity and is our benchmark of excellence in support work. We have been doing this for 10 years + and earned an excellent reputation for our successful results.

You are not expected to be an expert of activities in any area – in fact the more you rely on each other and learn together the better. Although not an exhaustive list shared tasks can involve:

• Drop in groups
• House checks and guided cleaning
• Preparing for new residents
• Running the shop and its administration
• Gardening
• Cooking
• Making arts, crafts, woodwork
• Collecting supplies for foodbanks and clothes banks
• Front of house in the shop or on market stalls
• .Any task in fact that is a fit for the client and the issue to be tackled.

To ensure you keep yourself safe and others in an informal setting, it will be essential that you develop a detailed knowledge of our practices and policies and the mental dexterity to assess your changing environment and use it to its full potential.

Although the service user will remain mostly in this informal space, you are expected to remember that it is to be used as a professional support tool and is first and foremost to meet your clients’ needs and not your own. That said, if any fun is to be derived, you are expected to derive it fully.

Please see Supporting Documents to download a full specification of the job role and requirements.

If you would like to discuss the requirements of this role, please contact Natalie Lithgo, Housing Manager email: natalie.lithgo@cornerstone-north.org

To apply, please forward your completed application form and your CV accompanied by a covering letter to natalie.lithgo@cornerstone-north.org

Cornerstone Supported Housing & Counselling
Unit 12, Brockwell Court
Low Willington Industrial Estate
DL15 0UT

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