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Support Officer - ICT SFIA Level 3

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 22/06/2021 23:59
£24,982 - £27,741
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
County Hall
Number of posts:

Job details 

Closing date:
22 Jun

Supporting documents

Please note

This job is closed for applications.

Further information

The Council

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The Service

Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Service

The role

The role will be predominantly working within the System Support Team, with an opportunity to work with other teams available. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment. The job involves working with multiple stakeholders across many sites and exemplary soft skills are required. The successful candidate will have experience installing and troubleshooting a variety of software packages.

We are offering:

A starting salary of £24,982 - £27,741 (Band 6)
Access to the Local Government Pension Scheme
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements

Essential requirements:

A technical qualification or evidence of competency in IT
Actively undertaking on-going continuous professional and personal development
Appropriate degree or equivalent qualification
Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client.
Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.
Able to absorb new technical information and applies it effectively.
Proactive and achievement orientated
Demonstrates an analytical and systematic approach to problem solving.
Takes the initiative in identifying and negotiating appropriate development opportunities.
Demonstrates effective communication skills.
Contributes fully to the work of teams.
Plans, schedules and monitors own work (and that of others, where applicable), competently within limited deadlines and according to relevant legislation and procedures.
Conducts investigations of operational problems, makes proposals for improvement and implements them when appropriate. Participates in reviews of systems performance, provides advice and assistance
Has responsibility for complex and highly connected ICT, therefore requiring considerable precision and accuracy of support activities to minimise the impact on business.

For further information about this vacancy, please contact Catherine.tait@northumberland.gov.uk for an informal discussion.


If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk

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