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Support Officer - ICT Practitioner SIFA Level 3.1945

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
25/05/2021
Advert End Date:
Closed for applications on 15/06/2021 23:59
Salary:
£24,982 - £27,741
Allowances:
24982
Hours per week:
37
Job Category:
ICT
Vacancy ID:
208051
Employment Location:
County Hall
Number of posts:
1

Job details 

Closing date:
15 Jun


Supporting documents

Please note

This job is closed for applications.

Further information

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working


The Service
Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk

The role
The role will be predominantly working within the First Line Team, with an opportunity to work with other teams available. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment. The job involves working with multiple stakeholders across many sites and exemplary soft skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary

We are offering:
A starting salary of £24,982 - £27,741 (Band 6)
Access to the Local Government Pension Scheme 
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements  

Essential requirements:
A technical qualification or evidence of competency in IT
Actively undertaking on-going continuous professional and personal development
Appropriate degree or equivalent qualification
Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client.
Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.
Able to absorb new technical information and applies it effectively.
Proactive and achievement orientated
Demonstrates an analytical and systematic approach to problem solving.
Takes the initiative in identifying and negotiating appropriate development opportunities.
Demonstrates effective communication skills.
Contributes fully to the work of teams.
Plans, schedules and monitors own work (and that of others, where applicable), competently within limited deadlines and according to relevant legislation and procedures.
Conducts investigations of operational problems, makes proposals for improvement and implements them when appropriate. Participates in reviews of systems performance, provides advice and assistance
Has responsibility for complex and highly connected ICT, therefore requiring considerable precision and accuracy of support activities to minimise the impact on business.

For further information about this vacancy, please contact Catherine.tait@northumberland.gov.uk for an informal discussion.

CLOSING DATE 15 JUNE 2021

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk

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