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Service Redesign Analyst

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
22/10/2021 23:59
Grade I. £32,234 - £34,728
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Number of posts:

Job details 

Closing date:
22 Oct

Supporting documents

Further information

Gateshead Council has always been fiercely ambitious for the people of Gateshead, helping it to be a great place to live, work and visit. Led by our five pledges set out in ‘Making Gateshead a place where everyone thrives’, our aim is to ensure all local people can realise their full potential and enjoy the best quality of life.
IT Services, within the Resources and Digital Directorate operates at the very core of the Council's operations, working with services and key stakeholders to empower employees to deliver the Council priorities through the use of technology.
We have made a significant investment into the IT Strategic Action Plan in order to further support the council’s ambitions, with the key goals of Service, Value, Security and Agility.
We are looking for an experienced and enthusiastic individual to deliver service improvement with the focus on delivering efficient Gateshead Council services in a modern workplace with new or existing technology solutions.
Key Responsibilities include:
• You will work with services in the organisation to identify change and solutions, applying change methodologies to business process redesign, data collection methodologies and customer-focused service improvement.
• You will support, inspire and challenge business areas, thinking differently to achieve the best solutions and outcomes for customers and the council.
• You will work with services, customers and residents to understand current performance, collect and analyse data to identify problems and opportunities for change and solutions.
• You will be expected to accurately report on the outcome of the data collection and analysis, draw conclusions and make recommendations for process redesign.
In addition to a competitive salary we also offer favourable terms and conditions which include membership of the Local Government Pension Scheme, generous annual leave entitlement (plus the opportunity to purchase additional annual leave), and access to a wide range of employee benefits.

Interviews will take place week commencing 1st November 2021

Online applications only at www.gateshead.gov.uk

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