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Service Improvement and Growth Manager

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/09/2021 23:59
Grade 8 (SCP 31-35) £34,728 - £38,890
Standby/Call Out
Hours per week:
Job Category:
Building Maintenance / Caretaking
Vacancy ID:
Employment Location:
Various locations across City of Sunderland
Post Number:
Number of posts:

Job details 

Closing date:
19 Sep

Please note

This job is closed for applications.

Further information

An opportunity has arisen within Sunderland City Council for the role of Service Improvement and Growth Manager for the Building Services Section.

Leading the drive for innovation, use of best practice and identifying market opportunities the Service Improvement and Growth Manager will advise the Building Services Manager and Assistant Director of Housing on all opportunities available for the team to develop, grow and improve the service.

A key responsibility of this role is to develop and manage all stakeholder relationships to positively position the service and to enable future growth and sustainability by securing all existing, new and future work that enables increased productivity and financial growth.

In conjunction with the Building Services Manager you will develop the Service Plan and all associated Improvement Plan’s along with a Performance Management Framework that will drive service productivity, customer service excellence as well as service and financial growth.

Developing proposals for new opportunities for service delivery that supports the wider growth plans, there will be a need to ensure all policy, legislation, commercial and financial aspects of any proposal are considered and supported through to implementation as required.

Responsible for building and sustaining existing relationships with customers the postholder will play a key role in creating positive relationships across the service area and customer base.

Our ultimate aim is to provide a first-class service in all work areas that the team deliver. This this role is pivotal in ensuring we achieve this aim.

You will be educated to HNC/D level as a minimum and/or be working towards your degree and have experience of working in a similar role. The proposed hours of the role are 37 hours per week across 5 days Monday to Friday.

For an informal discussion about the role please email graham.hoban@sunderland.gov.uk Building Services Manager, or call 0191 5614606.

You should consider the person specification when applying, giving examples of how you meet the criteria

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services Email: jobs@sunderland.gov.uk

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Please be advised if you have not heard from us in six weeks after the closing date please assume you have not been shortlisted.

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