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Service Desk Analyst

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/06/2021
Advert End Date:
Closed for applications on 23/06/2021 23:59
Salary:
£20,092 to £22,183 p.a. (Grade 5)
Allowances:
n/a
Hours per week:
37
Job Category:
ICT
Vacancy ID:
208755
Employment Location:
Meadowfield, Service Direct Depot
Post Number:
RES/21/322
Number of posts:
1

Job details 

Closing date:
23 Jun


Supporting documents

Please note

This job is closed for applications.

Further information

A vacancy has arisen within ICT Services for a Service Desk Analyst to provide ICT support to corporate and external customers and schools in and outside County Durham. The post is full time permanent working 37 hours per week.

The successful applicant will work as part of a team of analysts providing a professional and courteous service to customers. The main purpose of the role is to support the Head of Service and other senior managers to sustain a quality, efficient and effective ICT service and to contribute towards the development and direction of ICT Services.

This post is based within a team providing technical user support; ensuring calls to the Service Desk are logged to a qualitative standard. You will be expected to use technology appropriately to make an initial assessment of user incidents and service requests and to provide an accurate solution. In the case that the Service Desk Analyst is unable to provide a solution to the problem, they would be required to escalate to second level support.

Candidates should have NVQ Level 3 or equivalent qualification together with the ability to effectively communicate with different audiences and be able to demonstrate ICT experience in a related area.

You must be customer focused, motivated and committed with excellent interpersonal and communication skills as well as the ability to work as part of a team and to tight deadlines..

For further information regarding this vacancy, please contact Grace Jackson on 07712738787 or email grace.jackson@durham.gov.uk.

Please note interviews will be held remotely via Microsoft Teams. If you are successful at interview you will be notified via North East Jobs of the date and time of your interview. A separate invite will be send via Microsoft Teams.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team on telephone no. 03000 267918 or 26942 or email pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

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