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School Appeals and Complaints Officer

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Job Summary

Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
29/07/2021 22:59
£33,782 - £37,890 per annum, pro rata. (£20,269 – £22,734 actual salary)
Hours per week:
22 hours 12 minutes per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne
Post Number:
Number of posts:

Job details 

Closing date:
29 Jul

Further information

We are seeking to appoint a part time School Appeals and Complaints Officer in the Complaints and Customer Relations Team to join an existing Team providing support for the Children, Education and Skills Directorate.
You will work as part of a wider team with responsibility for providing a customer focused complaints and customer relations service, which includes statutory Social Care complaints, Freedom of Information requests and School Admission Appeals.
You will be a highly motivated and committed team player, with experience of working in a busy customer services environment. You will possess excellent communication and customer service skills; and be able to work confidently and effectively with a range of stakeholders and customers.
The role will involve working in a flexible way with time split between working remotely from home and office based tasks as required at the Civic Centre.
For an informal discussion please contact Becky Dunn, Workforce Development and Customer Relations Manager on 0191 2777425

Apply online at www.northeastjobs.org.uk.

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