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Regulatory Delivery Officer

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
21/07/2020 23:59
Grade 8 (SCP 31-35) £33,799 - £37,849
Job Category:
Environmental Health / Trading Standards / Licensing
Vacancy ID:
Employment Location:
Jack Crawford House
Post Number:

Job details 

Closing date:
21 Jul

Further information

Sunderland’s vision is that by 2023 we will be a connected international city with opportunities for all. Our values are; we innovate, we enable and we are respectful.

The Regulatory Delivery Officer will be responsible for the development of enhanced service delivery of Public Protection and Regulatory Services through the maintenance, improvement and development of the existing case management system, IDOX.

This role will be instrumental in ensuring our services are delivered to high standards and are digitally enabled. You will need to have detailed knowledge of the IDOX software and Enterprise task management system. Ideally you will be aware of the role of Environmental Health, Licensing and Trading Standards.

You will be an effective communicator, with the ability to build and maintain effective working relationships and be committed to customer service excellence. You should possess strong organisational and analytical skills, be able to provide expertise on systems and recording processes, as well as be able to develop policies and ensure monitoring systems are in place.

You should ideally have knowledge and understanding of Access data bases and Power Bi in order to help extrapolate data from Idox for various statutory returns and performance indicator monitoring,

Additionally, you will be required to develop the Service’s Document Management and Public Access systems, and support internal system users in this respect

This role will also oversee the organisation of systems to ensure collection of fees, fines and civil penalties.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact the Org Man & Resourcing Team by Telephone: 0191 561 1755 . Email: jobs@sunderland.gov.uk Please note that CV’s are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Please be advised if you have not heard from us in six weeks after the closing date please assume you have not been shortlisted.

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