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Peripatetic Customer Services Adviser.3315

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
21/09/2021 23:59
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Various in Northumberland
Number of posts:

Job details 

Closing date:
21 Sep

Further information

Peripatetic Customer Service Advisor

Do you want a challenging and rewarding career with real opportunities to change the lives of people in Northumberland, if you are dynamic, dedicated and enthusiastic then we want to hear from you.

Who is NCC?
World renowned as a visitor destination, Northumberland is also the ideal location to strike a perfect work/life balance. What better way of enjoying the picturesque scenery and stunning coastline than to sample it on an everyday basis?
Our Vision is: “To make Northumberland a county which you regard as a great place to live, and in which you can access the things you enjoy, whilst having the opportunity to learn and thrive”

The Service
Our mission in Customer Service is to resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves.
We achieve this via a network of 9 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer.
We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more!

The Role
If you are a person who loves to help others, in a Contact Centre and / or Information Centre environment, we want to hear from you! It is an exciting time for Customer Service at Northumberland County Council.

We are looking for enthusiastic, dynamic, and flexible individuals with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.

This role will provide cover to our Information Centres based in the North of Northumberland i.e., in Alnwick and Berwick . Travel between locations will be required

We have some outstanding benefits to offer you, including:
- A starting salary of £20.092 - £21,748 - competitive in a Customer Service role.
- Permanent position, working full time ,37 hours per week
- 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme applicable to majority of roles
- Local government discount schemes available to all employees with offers at local businesses along with various national brands

Essential requirements:
Please see the attached job description and specification.

For further information about this vacancy, please contact Helen Longstaff via email to Helen.Longstaff@northumberland.gov.uk .

Closing date for applications will be midnight on 21st September 2021

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

For further guidance on completing your application, please see the attached notes.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.

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