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Ostara Responder

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
06/09/2019
Advert End Date:
Closed for applications on 19/09/2019 23:59
Salary:
£18,795 - £19,945 per annum
Allowances:
Shift allowance
Hours per week:
37 hours per week
Job Category:
Housing
Vacancy ID:
189727
Employment Location:
YHN House, Newcastle upon Tyne

Job details 

Closing date:
19 Sep


Supporting documents

Please note

This job is closed for applications.

Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

The Role: Ostara Responder - Various hours available

Based from YHN House, you will play a key role within the Ostara team providing excellent person-centred support , responding to emergency calls from Ostara customers who may have fallen, feel unwell or require other support. The role will involve front line customer service including; planned welfare visits, updating support plans basic equipment installation including keysafes and Telecare equipment.

The Person:
Passionate about working with older and vulnerable customers, with great communication skills. You will be self-motivated, customer focussed and confident in dealing with emergency situations.

Most of our vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Justine Lockey on 0191 2116630 or email yhnjobs@newcastle.gov.uk

References will be requested prior to interview for all roles requiring DBS clearance. The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment

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