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Neighbourhood and Customer Services Support Officer

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 23/01/2020 12:00
£21,589 - £22,462 Annually
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Central Depot, Dormanstown

Job details 

Closing date:
23 Jan

Please note

This job is closed for applications.

Further information

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

Redcar and Cleveland is an area of great contrasts with world class industries, market towns, visitor destinations, beautiful coastline and stunning countryside. The Council continues to invest in the area to create opportunities for investment and growth. Key to this work is the Growth, Enterprise and Environment directorate which leads on our efforts to build upon successful investment and develop an exciting growth programme that will bring long-term improvements to the local economy and environment, create jobs and build vibrant communities.

An exciting opportunity has arisen for a suitably experienced Support Officer to join the team based at Central Depot in Dormanstown.

As the successful candidate, you will provide confidential, comprehensive and professional administrative and clerical support to the department which will include data gathering, analysis and presentation in a variety of formats aimed at a variety of audiences. You will collate and process manual and computerised information (including financial information) as well as inputting, updating and retrieving information stored within appropriate systems and databases.

On a day to day basis you will be expected to respond to unexpected and sensitive customer queries or situations as well as handling complex administrative and procedural tasks or queries including complaints, both orally and in writing using analytical, numerical and problem solving skills.

Whilst collating information for strategies, plans and documents you will merge multiple sources of information into single documents, quality assuring the content in addition to assisting in the processing of data and management information, placement of orders, payment of invoices and monitoring expenditure.

You will have NVQ3 in Business Administration or knowledge gained from extensive and relevant experience and have a good standard of education including ICT skills covering databases, spreadsheets and word processing systems.

You will also have the ability to work under pressure and direct resources to achieve tight timescales and deal with difficult situations. We are seeking candidates who have a flexible approach to work by responding to the needs of the service including, at times, requirements to work beyond normal working hours as well as being a strong team player, committed to an ethos of continuous improvement.

If you have any queries in relation to this post or working for Redcar & Cleveland Borough Council, please contact Gareth Healy, Business Improvement Manager on 01642 771592.

The council holds ambassador status for the North East Better Health at Work Award.

We offer very attractive terms and conditions of employment, including generous annual leave entitlement, flexible working hours (where appropriate), membership of the Local Government Pension Scheme and access to numerous other salary sacrifice schemes and staff benefits/discounts, including a lease car scheme.

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