Quick Job Search
Select a job category
Select a date period
Enter your search text

Libraries & Customer Services Apprentice

Organisation Logo

Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
07/10/2019
Advert End Date:
01/11/2019 12:00
Salary:
£5/hour (£185/week)
Hours per week:
37
Job Category:
Apprenticeships
Vacancy ID:
191792
Employment Location:
Various locations across Redcar and Cleveland Borough

Job details 

Closing date:
1 Nov


Further information

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

The Adults & Communities Directorate consists of three strands, Adult Social Care, Community Development, and Public Health. Our aims are to continue to provide essential and highly valued services and to build capacity to enable local communities to make lasting change, improve quality of life and prosperity. As a directorate we lead on developing a culture of co-operation and co-production, respecting and nurturing the skills and talents of local people and enabling them to fulfil their potential.

Are you looking for an opportunity to gain an NVQ Level 2 Business Administration qualification, whilst gaining valuable work experience? Redcar and Cleveland Borough Council has an exciting new opportunity within Libraries and Customer Service.

The team are responsible for providing high quality Library services and Customer Service to all residents and visitors. Enquiries can be made over a number of routes; face to face, by telephone, via web-chat and via email.

You will gain valuable work experience supporting the team in handling resident’s enquiries. This may include handling switchboard and general enquiries over the ‘phone in the Contact Centre, or assisting in a library discharging books, replenishing stock, providing help to customers to use library PCs, and providing help and guidance to customers and visitors where required.

We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work using their own initiative as well as being a team player. The successful candidate will be committed to providing an excellent service and be willing to learn and develop their knowledge.

As an apprentice you will be eligible to apply for Redcar and Cleveland Borough Council’s internal job vacancies as and when they arise within the Council.
Please see attached job description and person specification for further detailed information.

For an informal discussion, please contact Tanya Clark, Libraries & Customer Service Manager (01642) 495385.

Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit. You will need a commitment to attend training to attain the appropriate level of functional skills (Maths, English and ICT) if these have not already been achieved.

Redcar and Cleveland Borough Council recognises the value apprenticeships can bring to the local community, boosting skills and employment prospects. We employ Apprentices as a key part of our own workforce offering a high quality pathway to a variety of successful careers and gaining recognised qualifications to ensure the Council are meeting its current and future skills needs.

Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.

Back to top