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Libraries & Customer Service Representative

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Job Summary

Contract Type:
Permanent
Working Pattern:
Please see advert text
Advert Start Date:
16/07/2021
Advert End Date:
30/07/2021 12:00
Salary:
£19,698 - £20,092 per annum (pro rata for part time positions)
Allowances:
None
Hours per week:
16
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
210362
Employment Location:
A requirement to work flexibly to a rota at different service locations within the borough of Redcar and Cleveland will be part of the role.
Number of posts:
1

Job details 

Closing date:
30 Jul


Supporting documents

Further information

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

The Adults & Communities Directorate consists of four strands, Adult Social Care, Community Development, Public Health and Environment.. Our aims are to continue to provide essential and highly valued services and to build capacity to enable local communities to make lasting change, improve quality of life and prosperity. As a directorate we lead on developing a culture of co-operation and co-production, respecting and nurturing the skills and talents of local people and enabling them to fulfil their potential.

An exciting opportunity has arisen to work within the Libraries and Customer Services function as part of a wider Adults and Communities Directorate.

We are recruiting to the following part time vacancy:

16hrs (The 16 hour position includes a permanent Saturday)

We are looking for a competent, self-motivated individual, with experience of working within front facing services, ideally within Libraries or Customer Service. The post holder will work within a large team providing telephony and face to face services in matters such as library services, generalist customer enquiries and revenues and benefits advice.

A requirement to work flexibly to a rota at different service locations within the borough of Redcar and Cleveland is a requirement of the role.

You will need to be able to demonstrate relevant experience and possess excellent communication skills. The role will also require a strong commitment to team working.

To arrange an informal discussion about this post, please contact either Tanya Clark, Libraries and Customer Services Manager (01642) 495385, or Chris Di-Niro, Libraries & Customer Service Co-ordinator (01642) 774774.

The council holds ambassador status for the North East Better Health at Work Award.

We offer very attractive terms and conditions of employment, including generous annual leave entitlement, flexible working hours (where appropriate), membership of the Local Government Pension Scheme and access to numerous other salary sacrifice schemes and staff benefits/discounts, including a lease car scheme.

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