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Income Recovery Advisor

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Job Summary

Contract Type:
Permanent
Working Pattern:
Please see advert text
Advert Start Date:
10/10/2019
Advert End Date:
27/10/2019 23:59
Salary:
£22,021 - £23,836 per annum, pro rata
Allowances:
N/A
Hours per week:
37 and 22.2 hours per week
Job Category:
Housing
Vacancy ID:
192067
Employment Location:
YHN House, Newcastle upon Tyne

Job details 

Closing date:
27 Oct


Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

We have the following opportunities:
1 permanent post, 37 hours per week.
1 permanent post, 22.2 hours per week (3 days) preferably Wednesday, Thursday and Friday.
1 fixed term post for 12 months, 37 hours per week.

Please clearly specify which role or roles you would like to be considered for in your supporting statement.

The Role: To work as part of our Income Recovery Team. To review and manage accounts relating to former tenant arrears and sundry debt charges.

The Person: We are looking for applicants who have knowledge and experience of working in a telephone-based debt collection role, have good negotiation skills and are committed to delivering excellent customer service.

Interviews anticipated to take place week commencing 11 November 2019

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Lisa Dixon, Income Recovery Manager, on 0191 2783374 or email yhnjobs@newcastle.gov.uk.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply for this job” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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