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Income Officer.3533

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
04/12/2019
Advert End Date:
06/01/2020 23:59
Salary:
£24,313 - £26,999
Allowances:
24313
Hours per week:
37
Job Category:
Housing
Vacancy ID:
192356
Employment Location:
County Hall

Job details 

Closing date:
6 Jan


Supporting documents

 

Further information

Permanent Income Officer 37 hours per week based in Blyth

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: htttp://www.northumberland.gov.uk/working

The Service
Following a review of our Housing Service we have developed a new Income Team and are looking to recruit two highly motivated and experienced individuals to deliver and help develop a quality Income Management Service.


The role
Reporting to the Income Manager, you will be responsible for providing a comprehensive debt recovery service to support the coordination and delivery of income collection and recovery services in line with Northumberland County Council’s recovery process and other policies and procedures,maximising rent and service charge income.

You will manage a portfolio of arrears cases throughout the escalation process to ensure the service is accessible and responsive, supporting tenants, residents and other NCC staff to provide advice and guidance in the recovery process, including the receipt of payments using appropriate technology, identifying priority debts and arranging repayment plans.

We are looking for people who have a passion for income collection and sustaining tenancies and who like to work in partnership with other services and external organisations and who can contribute to the development and implementation of measures to mitigate the impact of Welfare Reform and Universal Credit.

We are offering:
A starting salary of £24,313 per annum (Band 6)
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision and flexible working arrangements

For more information please see the attached job description and person specification.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Rebecca Harding (Trans HR Support Officer) on 07770975678 or rebecca.harding@northumberland.gov.uk. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk

For an informal discussion about the role please contact Donna Gallagher, Income Manager on 01670 622403 alternatively please email donna.gallagher@northumberland.gov.uk

Closing date 6 January 2020 at midnight

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