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ICT Service Desk Technical Support Officer

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
29/10/2019
Advert End Date:
20/11/2019 23:59
Salary:
Grade 4 (SCP 12-17) £21,589 - £23,836 - per annum
Hours per week:
37
Job Category:
ICT
Vacancy ID:
192875
Employment Location:
Based within Moorside, may be required to work in other council locations.
Post Number:
50079541,50079532,50079547,50079544

Job details 

Closing date:
20 Nov


Further information

Fixed term for 12 months

We are looking to recruit five ICT Service Desk Technical Support Officer’s
to join the Customer Support Team in providing 1st and 2nd line IT support, within our busy, friendly and vibrant ICT and Intelligence Service.

You will provide in-depth technical support, in relation to all computing related issues and be responsible for managing aspects of Active Directory, networking, configuration of Microsoft Windows operating systems, application support and troubleshooting of related hardware and software, as well as asset management.

You will be part of a busy team responsible for providing excellent service, to internal and external customers, with a professional and friendly attitude. You must have the ability to assess customer requirements and ensuring all relevant details are captured within the IT service management tool.

Sunderland’s vision is that by 2023 we will be a connected international city with opportunities for all; our values are we innovate, we enable and we are respectful. Sunderland City Council has five exciting opportunities to join the Customer Support Team.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact the Org Man & Resourcing Team by Telephone: 0191 561 1755 . Email: jobs@sunderland.gov.uk Please note that CV’s are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your to invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.


Please be advised if you have not heard from us in six weeks after the closing date please assume you have not been shortlisted.

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