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Housing Solutions Officer

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Job Summary

Contract Type:
Please See Advert Text
Working Pattern:
Please see advert text
Advert Start Date:
Advert End Date:
21/10/2021 23:59
£22,627 - £24,491 per annum
Hours per week:
37 and 22.4 hours per week
Job Category:
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House
Number of posts:

Job details 

Closing date:
21 Oct

Supporting documents

Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them, and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

Housing Solutions Officers
Full time permanent and fixed term positions, and permanent part time 22.4 hour position available

The Role:
An exciting opportunity has arisen for a Housing Solutions Officer. You will be responsible for delivering a quality service, efficiently and effectively, managing the housing register and providing advice to customers. Where customers are identified as having health needs and would benefit from adaptations and/or relocation, support and advice will be given in conjunction with relevant services.

The Person:
You will have experience and an understanding of social housing, preferably focused on managing housing applications and letting properties, and be able to demonstrate a working knowledge of legislation and best practice.
It is an essential requirement of the post that candidates can demonstrate an experience of delivering services on target with attention to detail.
You will bring a high level of proactive working within our service. You will need to be engaging, collaborative, and have a track record of delivering excellent customer service.

This role is ideal for someone who is a highly motivated self-starter with an eye for detail and passionate about providing excellent customer service.

Your attention to detail is paramount as well as having excellent written and verbal communication skills and with the ability to prioritise your workload to ensure deadlines are met.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Allison Carr on 07342050979 or email yhnjobs@newcastle.gov.uk

If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply for this job” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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