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Housing Services Officer

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 15/09/2019 23:59
£25,295 - £27,905 per annum
Hours per week:
37 hours per week
Job Category:
Vacancy ID:
Employment Location:
Various across City, Newcastle upon Tyne

Job details 

Closing date:
15 Sep

Please note

This job is closed for applications.

Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them, and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.

These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

Your Homes Newcastle is going through significant change and this is a fantastic time to join and shape future service delivery. Having recently taken responsibility for Newcastle City Council’s direct labor organisation who deliver all repairs and maintenance to our 26,000 properties, in addition to a large and successful construction and architectural services business, we are creating a small team that will drive transformational change and improvements across the new service.

An exciting opportunity has arisen to join the Housing Services Team at YHN, there are 3 Housing Services Officer posts available;

1 x Permanent Vacancy
1 x Maternity cover up to 6 month contract
1 x Fixed term contract up to 6 month

The Role:
As a Housing Services Officer you will provide, accessible and customer focussed housing management service to both existing and prospective customers. You will deliver a quality service which effectively allocates and lets properties; takes a joint approach to managing the void process; deliver a tenancy service, focused on sustainability; manage the surrounding area where YHN customers are based, accounting for the community and local environment.

The Person:
You will have knowledge and experience of social housing, focused on void management, letting properties, and tenancy and estate management. You will have an understanding of relevant housing legislation, operational policies and the challenges facing social housing.

You will have the ability to work collaboratively, with a proactive approach to involving stakeholders, both internal and external to the organisation. You will need to be customer focussed, with excellent communication skills, both verbal and written.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Claire Buglass on 0191 2771292 or email yhnjobs@newcastle.gov.uk

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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