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Help Desk Advisor

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 05/12/2019 23:59
£19,554 - £21,589 Grade 5
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Your normal place of work is Meadowfield Depot. However, you may be required to work at any Council workplace within County Durham.
Post Number:

Job details 

Closing date:
5 Dec

Supporting documents

Please note

This job is closed for applications.

Further information

The post holder will assist in the direction and control of operational and technical staff workload within the Buildings & Facilities Maintenance Service and Design Services.

Provide information as required to monitor PI’s set for B & FM and Design Services.

Assist the Responsive Repairs and Minor Works Manager to ensure that the performance targets set for the Help Desk function are achieved.

To receive customer work requests, gathering full and detailed information whilst accurately identifying and recording the requirements to ensure customer needs are satisfied by the effective and efficient processing of work requests / information requests, advice and support.

Required Qualifications: NVQ Level 3 or equivalent in a relevant area

For an informal discussion about the post, please contact Susan Smith, Support Services Manager on tel. no. 03000 269204 or email susan.smith@durham.gov.uk

It is anticipated that interviews will be held on (this is to be confirmed).

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

Apply on-line via the jobs portal or for further assistance contact Payroll and Employee Services on telephone no. 03000 268153 / 264223/ 264469 or email PESTAP@durham.gov.uk

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.

Permanent employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager/Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.

Temporary until 31/12/2020

Please note in all cases the interview date must be prior to your end date.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

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