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Family Information Service and Children's Network Officer

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
20/10/2021 23:59
Grade 6 £21, 748 - £24,491
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
County Hall. However, you may be required to report to any Durham County Council location, as required.
Number of posts:

Job details 

Closing date:
20 Oct

Further information

Children and Young Peoples Services
CYPS Systems and Data Team

Vacancy Reference No: CYPS/21/517A

Post title: Family Information Service and Children’s Network Officer – permanent – full time

Salary: £21,748 - £24, 491 Grade 6

Job Location: County Hall, Durham, however you may be required to work at any DCC council office.

Applications are invited for this permanent position.

We are looking to appoint a Family Information Service & Children’s Network Officer to co-ordinate an effective service in respect of the Family Information Service and the Children’s Network as well as providing system user support in relation to other CYPS systems.

It is essential they have good communication skills, are able to use their initiative to support the public and colleagues with enquiries and information requests, and also ensure accuracy of the information provided.

Listed below are some of the duties this role will be primarily responsible for -

• Support the FIS and Children’s Network databases and website through the development of the structure and content of records.
• Supporting audits to maintain the accuracy of the information held.
• Develop and run reports to support the performance of the database, website and the service.
• Ensure the information on the databases and website is written in plain English, is of a quality standard and is in accordance with the DCC ‘writing for the web’ principles.
• Co-ordinate an effective FIS by ensuring all necessary tasks are undertaken within timescales such as processing Ofsted information; updating events, news and service provider information; answering telephone calls and emails.
• Contribute to building and maintaining relationships with colleagues and service providers through meetings, attendance at events, email, telephone and postal communications.

Required qualifications: NVQ Level 3 in Business Administration, or equivalent in a relevant discipline.

This post is suitable for job share.

For further information about the post please contact Lynn Hodgson on 03000 267405 (lynn.hodgson@durham.gov.uk), or Sharon Clark on 03000 267408 (sharon.clark@durham.gov.uk).

It is anticipated that interviews will be held after 27th October 2021.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

Apply on-line via the North East Jobs Portal or for further assistance contact the Payroll and Employee Services Team on Telephone: 03000 267918. Email: PESCYPS@durham.gov.uk

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.

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