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Enforcement Agent

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 14/07/2019 23:59
£22,462 - £23,836 Annually
Hours per week:
37 Hours per week
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
14 Jul

Supporting documents

Please note

This job is closed for applications.

Further information

appoint a highly motivated and enthusiastic Enforcement Agent to be part of our in-house Enforcement Team, Stockton Collections.

Ideally you will be Court certificated, however if you are the right person for the job we will be prepared to put you through the Court certification process and provide any necessary training.

Candidates need to be confident, disciplined and professional and enjoy working in a sometimes challenging environment. In this role you will be required to visit customers in their homes and businesses primarily for the purposes of collecting outstanding monies due to the Council. A full driving licence will be required as you will need to be able to drive between the homes and businesses you are visiting. You will be required to demonstrate effective persuasion and strong negotiation skills to assist in the successful collection of outstanding debt. In addition, you will also be required to establish the customer’s financial situation, collate information and also assess whether a customer may be vulnerable.

Working on your own initiative conforming to strict Council and legislative guidelines, you will need excellent communication and organisational skills and the ability be tenacious but also empathetic.

If you are looking for a challenge, can manage your own workload, embrace technology and are keen to be at the forefront of a successful Enforcement Team, we want to hear from you.

Disclosure Information: The successful applicant will be subject to an Enhanced DBS check and in addition, completion of a declaration which confirms that you do not have any outstanding County Court Judgements (CCJs), a Criminal Record and that you have not been subject to debt relief or bankruptcy in the last 5 years. Applicants will only be considered if the declaration is fully completed.

An online application form and further information is available from www.stockton.gov.uk/jobs

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.

The declaration form is available as a downloadable document and must be completed and returned to recruitment@xentrall.org.uk

If you would like an informal discussion about the post, please contact Nicola Ayre, Enforcement Team Leader on 01642 528763.

The application form is available in alternative formats from Xentrall Recruitment Services, tel: 01642 526992 or email recruitment@xentrall.org.uk

Stockton-on-Tees Borough Council ensures that all customers, both internal and external receive a consistently high quality level of service.

PLEASE NOTE: Declaration form MUST be completed.

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