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DBS3661 Customer Liaison Advisor x 4

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
02/08/2019
Advert End Date:
Closed for applications on 18/08/2019 23:59
Salary:
£21,589 - £22,911 pa
Hours per week:
37
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
190206
Employment Location:
Any location within North Tyneside

Job details 

Closing date:
18 Aug


Please note

This job is closed for applications.

Further information

The Environment, Housing and Leisure Service currently has 4 vacancies for Customer Liaison Officers in the Housing Property and Construction team. These important customer facing positions help support the delivery of a wide range of repair, maintenance and construction work across the Borough.

The successful applicant will be motivated, have an ability to multi-task and possess a good understanding of working in a professional environment.

If successful, you will be joining a committed team of Customer Liaison Advisors who has raised standards of Customer Service levels to all stakeholders within North Tyneside.

You will be site-based working closely with tenants, the Site Manager and contractors at the forefront of planned housing schemes. You will be the main contact for our customers, dealing with enquires, complaints and compliments. You will provide notifications and information to stakeholders on works scheduled to take place in their home and be the point of contact throughout the process.

In order to do this role, you will need excellent customer care skills with a proven track record of face to face customer contact demonstrating the ability to overcome challenging situations and conflict resolution.

You must be able to prepare and write reports have excellent record keeping and the ability to build relationships with our customers and stakeholders.

A driving licence is essential for this post. You will have access to a pool van and/or mileage allowance will be paid if you use your own vehicle.

The successful applicant will need to undergo asbestos awareness training, complete CSCS certification and a Enhanced DBS check.

Previous experience in similar post in the social housing sector or equivalent is desirable.

For more information about the roles available please contact; Joanne Kitson our Senior Customer Liaison Advisor on Tel: (0191) 643 7812/ 07790940235 or Email; Joanne.Kitson@northtyneside.gov.uk

North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

In addition, staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, safeguarding is everybody’s business.

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