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Customer Support Officer

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Part time
Advert Start Date:
13/02/2020
Advert End Date:
Closed for applications on 27/02/2020 23:59
Salary:
£18,795 - £19,945 per annum, pro rata
Hours per week:
16 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
195883
Employment Location:
Newcastle upon Tyne, YHN House

Job details 

Closing date:
27 Feb


Supporting documents

Please note

This job is closed for applications.

Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.

These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

Customer Support Officer
Fixed term for 6 months (maternity cover)

The Role: Based at YHN House, you will support the Support Services Team in providing excellent person-centred support to customers, in order to improve their quality of life and enable independent living for longer. You will be the first point of contact for customers and stakeholders and will need to coordinate referrals into the service.

The Person: Passionate about working with older and vulnerable people, with great administration and communication skills and an understanding of how good housing support can enhance customer's lives. You will be self-motivated, enthusiastic and customer focussed.

If you want to discuss this vacancy or if you would like to have an informal discussion about the post, please contact Malcolm Coleman on 0191 2787782 or email yhnjobs@newcastle.gov.uk

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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