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Customer Services Assistant

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 12/02/2020 23:59
£16,320 per annum + benefits package
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne

Job details 

Closing date:
12 Feb

Please note

This job is closed for applications.

Further information

Castles & Coasts Housing Association is currently looking to recruit a Customer Services Assistant on a full time, 12 month fixed term contract, based in Newcastle with a salary of £16,320 per annum. If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.

Our Customer Services Assistants are responsible for providing a high standard of internal and external customer service. Key responsibilities include dealing with customer enquiries at first point of contact (supporting colleagues to respond effectively to customer enquiries - in person, by telephone and via email/website), passing specialist matters onto colleagues as required, handling incoming and outgoing post in line with protocol, carrying out electronic filing, and servicing meetings at our offices.

You will be self-motivated, be able to prioritise effectively and understand the principles of customer care.

CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

If you are looking to make a real difference to the service we provide to our residents and customers, then please apply for this vacancy completing an online application using our Cascade recruitment + module at our website:


Closing date for applications: Wednesday 12th February 2020

Interviews to be held: In Newcastle on 25th February 2020

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