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Customer Services Advisor - Lates 3:30 - Midnight

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/10/2021 23:59
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:
CHA Lates

Job details 

Closing date:
19 Oct

Supporting documents


Please note

This job is closed for applications.

Further information

We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Ocado Zoom, our almost-as-fast-growing, same-day grocery service.

As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

Our business is a joint venture between Marks & Spencer Group and Ocado Group. It’s a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.

This unique structure enables us to outperform the market, with revenue for the last 12 months of £2.188bn – a galloping 35% year-over-year growth.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what's possible. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this incredible journey.

The role:

Title Customer Hub Advisor
Location Sunderland Customer Hub
Hours 37.5 hours 15:30 - 24:00
Days 5 days out of 7

Do you have exceptional customer service skills?
Are you a confident communicator?
Want to join an ambitious ever growing business?

If the answer is yes to these questions then we have a fantastic opportunity for you to start your career with us at Ocado.

We're looking for Customer Services Advisors to join our fantastic team at our Sunderland Customer Hub. You will deliver amazing customer service when dealing with our customers through different channels, such as over the phone, email and webchat. You'll build strong relationships internally with our colleagues from different areas of the business.

Personal Specification:

• Good telephone manner
• Great organisational skills
• Ability to work well under pressure and to tight deadlines
• Using your own initiative
• Ability to prioritise workload
• Astute team player
• Willingness and desire to learn new skills


• Always be curious
• Bring your best self
• Challenge what's possible

What We Offer You:

At Ocado, we value our employees and want to ensure you are rewarded for your contribution through competitive salaries and fantastic benefits.

• 23 Days Annual Leave
• Private Medical insurance
• Income Protection & Life Assurance
• Enhanced Pension Scheme (with 7% matching)
• 15% Ocado discount and 20% Marks and Spencer discount
• Exciting company benefits through Reward Gateway

Equal Opportunity Employer:

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status

Recruitment Privacy Notice

Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.


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