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Customer Service Apprentice

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 11/07/2021 23:59
£5.59 per hour Apprentice Wage (in first year)
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Agile Working
Post Number:
Number of posts:

Job details 

Closing date:
11 Jul

Please note

This job is closed for applications.

Further information

Fixed Term – 14 months

We have an exciting opportunity for 4 enthusiastic individuals who have a passion to develop a career in Customer Service Support at Sunderland City Council.

In this role, you will be provided with full training to enable you to deliver an efficient, effective and responsive enquiry service to customers. You will be working in a busy but friendly and supportive environment.

As a Customer Service Apprentice, you will undertake the Level 2 Customer Service Practitioner apprenticeship and will receive regular support from your assigned assessor. You will also be fully supported through the apprenticeship in the workplace by receiving regular mentoring/guidance from your supervisor and team.

It is not necessary to have prior experience in customer services to apply for this apprenticeship but we are keen to receive applications from candidates who wish to pursue a career in customer services. You will need to have a good general education to GCSE level or equivalent including English and Maths at grade 2/E. We also welcome applications from candidates who have a level 1 or equivalent qualification in Maths/English. As part of the apprenticeship you will be required to achieve a level 2 qualification in English and Maths if you do not already have this qualification.

For an informal discussion please contact Carol Thirlwell on 07384878604.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services. Email: jobs@sunderland.gov.uk Please note that CV’s are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means.

Please remember to check your junk mail items.

Please be advised if you have not heard from us in six weeks after the closing date please assume you have not been shortlisted

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