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Customer Service Advisors

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Job Summary

Contract Type:
Please See Advert Text
Working Pattern:
Please see advert text
Advert Start Date:
Advert End Date:
12/08/2021 23:59
£19,312 - £20,493 per annum, pro rata
Hours per week:
Various - please see advert text
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon TYne, YHN House
Number of posts:

Job details 

Closing date:
12 Aug

Supporting documents

Further information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

The Contact Centre and Customer Service Centres are the first point of contact for customer enquiries, and we are looking for customer focused individuals to join our team of telephony based and face to face advisors who are committed to delivering excellent customer experiences. You will be responsible for taking ownership of queries ensuring a seamless journey for our customers aiming for first time resolution.

The successful candidate will have outstanding communication skills and the ability to work under difficult circumstances in a calm and professional manner.

Your Homes Newcastle provides a wide range of services to people on behalf of Newcastle City Council; these can range from reporting repairs, collecting money to elderly customers asking for help following a fall.

If you are a positive person who can empathize with people, remain calm in difficult situations and deliver a first-class customer service, we want to hear from you.
Why work for Your Homes Newcastle?
• Opportunities for career progression to a wide range of fields
• Supportive culture with regular contact with your line manager
• Our base in South Gosforth – however home working options available.
• Varied working patterns and flexibility which is great if you have commitments.
• Salary/Pay is £10 PH, with unsociable hours enhancements ranging from 33% to 83%, meaning up to £18.30 PH for some shifts.

Shift patterns available
• 1 x Mon 8-14:30, Tues 8:30-13:30, Weds 9-19:00, Thurs 08:30-18:30. (37 hours per week)
• 1 x Mon 9-19:00, Weds 9-19:00, Thurs 9-19:00, Fri 9-18:00. (30 hours per week)
• 1 x Mon, Tues, Weds 16:00-00:00 (26.25 hours per week)
• 1 x Mon, Tues, Weds 19:00- 00:00 (17.5 hours per week)
• 1 x Mon, Tues, Weds 6-11 (17.5 hours Per week)

For an informal chat about the role please contact the recruiting manager Kelly Goodwin on kelly.goodwin@yhn.org.uk or 07971 037085.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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