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Customer Service Advisor

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Job Summary

Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 17/01/2021 23:59
£14,108.02 Annually
Hours per week:
26.5 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
17 Jan

Supporting documents

Please note

This job is closed for applications.

Further information

Working within Customer Services at the Town Hall, this varied role is fundamental in the Council’s goal of providing an excellent customer experience

Currently our main contact with customers is via telephone and email however as we expand this you will be the first point of contact for customers and will deal with enquiries by telephone, e-mail, face-to-face visits and through digital channels.

You will be expected to carry out a variety of duties including reception, floor-walking, answering telephone and email queries and supporting customers to self-serve on public PC’s.

This is a real opportunity to help members of the community daily by actively promoting the use of digital services and self-serve options and empowering customers.

You will have effective verbal and written communication skills and be able to listen, acknowledge, clarify, respond appropriately and check customer understanding.

You will need to be flexible, focused, able to multitask, and work effectively as a team member. You must have a passion for helping others and challenging processes that stand in the way.

You will be IT literate with experience of Office packages and have the ability to accurately capture data while managing customer expectations.

For detailed information on this role, please refer to the Job Description and Person Specification.

For a further informal discussion, please contact Kay Pollock or Yvonne Walker, Customer Services Team Leader on 01325 406027.

An online application form and further information are available from www.darlington.gov.uk/jobs. Alternatively, you can contact Xentrall Recruitment Services, Tel: (01642) 526992 or email: recruitment@xentrall.org.uk

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