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Customer Insight and Engagement Advisor

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
04/09/2019
Advert End Date:
17/09/2019 23:59
Salary:
Band E, £22,913 - £25,130
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
190928
Employment Location:
TS10 5JR

Job details 

Closing date:
17 Sep


Supporting documents

Further information

Beyond Housing have an exciting opportunity within our Customer Experience team.

The Customer Experience

The newly formed Customer Experience team has been created to give all Beyond Housing customers a voice and an opportunity to shape the service we deliver to meet their needs. The service area will deliver change and improvement based on real data and insight.

You will be working with Beyond Housing’s involved customers to ensure they are a kept up to date with what we are doing. You will be responsible for nurturing relationships with the involved residents ensuring that their ideas, comments and actions are brought back to the team to help move Beyond Housing forward. You will be also engaging with all customers to encourage them to engage in our decision making. You will be acting as the first point of contact for engaged customer related issues and required to bring to life the voice of Beyond Housing customers using quantitative and verbal data gathered through there feedback.

The successful candidate will be personable, friendly and enjoy working with customers and colleagues across the business. You will be driven with an appetite for improvement to generate positive business and customer outcomes. An organised, responsible and accountable attitude to their work.

Who are Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 700 colleagues forming the Beyond Housing family, we cover 411 square miles with more than 15,000 homes, serving 30,000 customers. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Why choose us?

The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

So here goes:

Flexible working patterns to suit your commitments
Generous holiday entitlement
Impressive salaries with incremental pay increases for most colleagues
Competitive pension scheme with generous employer contributions
Life assurance to look after your loved ones
Health cash plan (coming soon)
A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Cycle to work scheme (if you’ve got the legs for it)
Annual cost of living pay rise
Agile working – to give you that positive work life balance


We are not working with recruitment agencies on this vacancy. Closing date for applications is Tuesday 17 September 2019.

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