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Customer Insight and Complaints Officer

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/07/2019
Advert End Date:
23/07/2019 12:00
Salary:
£21,589 - £23,836 pa
Hours per week:
37
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
189542
Employment Location:
Compass House, Blyth
Post Number:
189542

Job details 

Closing date:
23 Jul


Further information

The Council

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The Service

We have an exciting and innovative opportunity for a
Customer Insight and Complaints Officer to join their new Engagement and
Sustainability Team.

The Role

The role involves co ordinating a high quality comprehensive and consistent
approach to dealing with complaints and dissatisfied customers across our housing operations service. The role will also involve collecting, collating and analysing customer satisfaction information and identifying opportunities for service improvement. This is a key role that requires great organisational skills, the ability to communicate with people on all levels, solid IT and analytical skills and a desire to make a positive difference for our tenants. It is a crucial role within the team and will ultimately inform our service delivery
throughout Housing Operations.

We are looking for a highly motivated person who is a great team player with a good level of education and exceptional communication skills to join us. If you are motivated , genuinely aspire to helping people, want to make a difference and enjoy a challenge then we would love to hear from you.

We are offering:
A starting salary of £21,589 (Band 5)
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements

For further information about this vacancy, please contact Amanda Mason on 01670 622869 for an informal discussion.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Claire Coe (Trans HR Support Officer) on 07775026871 or claire.coe@northumberland.gov.uk. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email hrrecruitment@northumberland.gov.uk.

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