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Customer Income Advisor

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Job Summary

Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 20/08/2019 23:59
Band E, £22,913 - £25,130 per annum (pro rata)
Job Category:
Vacancy ID:
Employment Location:
Dormanstown, Redcar

Job details 

Closing date:
20 Aug

Supporting documents

Please note

This job is closed for applications.

Further information

Beyond Housing was formed in October 2018 following the merger of Coast & Country Housing and Yorkshire Coast Homes into one organisation. With its main offices in Redcar and Scarborough, Beyond Housing is a registered housing provider responsible for the letting, management and maintenance of over 15,000 homes across the North East and North Yorkshire.

Beyond Housing is committed to going beyond the bricks and mortar to help its communities and region thrive. By providing quality homes people want to live in, alongside valuable additional services delivered by passionate people who want to help, Beyond Housing contributes to the prosperity, wider regeneration and sustainability of its communities, creating neighbourhoods that will flourish well into the future.

The Income Management and Employability department is part of the Customers and Communities directorate and is responsible for rent collection and keeping levels of debt to a minimum, as well as supporting customers in their journey to sustain their tenancy.

The successful candidate will assist in the provision of an efficient, effective welfare benefit and housing debt recovery service; provide support to customers prior to and during their Universal Credit claim; maximise income and reduce debt levels of all current tenants through the promotion of a ‘Rent First’ culture; increase customer’s income and decrease outgoings through early intervention based on needs to help them sustain their tenancy.

We are looking for an ambitious individual that can meet individual, team and departmental targets whilst being considerate to the needs of our customers and colleagues.

Please note that the working hours for this role will be on a rolling week basis (37 hours one week and 0 the next).

Please contact Claire Barnett on 01642 837277 for an informal discussion about the role.

We are not working with recruitment agencies on this vacancy.

Apply online at https://candidate.beyondhousingcareers.co.uk/96157NEJ

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