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Corporate Complaints Manager

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
10/10/2019
Advert End Date:
27/10/2019 23:59
Salary:
£41,675 - £45,591
Hours per week:
37
Job Category:
Executive / Managerial
Vacancy ID:
192309
Employment Location:
County Hall, Morpeth

Job details 

Closing date:
27 Oct


Supporting documents

Further information

Salary: £41,675 - £45,591

Permanent role

Northumberland County Council has established a new Corporate Complaints Manager role to ensure that our residents receive a prompt, responsive and informed response to all complaints that we receive.

The postholder will be responsible for managing a small team who will have full oversight of all complaints across the Council.

The successful postholder will report to the Director of Corporate Governance working closely with members of the Executive Leadership and Senior Management Team to ensure that Corporate complaints are acknowledged, investigated, monitored and outcomes provided to complainants in a timely manner.

For an informal discussion about the role, please do not hesitate to contact Sarah Green, Senior Manager- Programmes via sarah.green@northumberland.gov.uk or 07826 995821

Closing date for applications is 27th October 2019 at midnight.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Rebecca Harding (Trans HR Support Officer) via rebecca.harding@northumberland.gov.uk. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time basis will be considered in line with the requirements of the post and the needs of the service.


If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please

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