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Control Room Operator/ Mobile Warden

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
11/10/2019
Advert End Date:
25/10/2019 12:00
Salary:
£17,044 - 19,326
Allowances:
An enhancement is payable on hours worked outside the standard working day/ weekends
Hours per week:
30
Job Category:
Social Care - Adult Service
Vacancy ID:
192367
Employment Location:
Foundry House, The Oval, Bedlington
Post Number:
192367

Job details 

Closing date:
25 Oct


Supporting documents

Further information

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The Service

Northumberland Telecare provides a service across Northumberland providing a range of Telecare equipment to enable service users to live independently in their own homes. We operate 24/7 every day of the year

The role

We are looking for enthusiastic and committed individuals to work both within our control room and out in the community providing a mobile warden service.

Control Room Operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be re-assurance, signposting to another service or requesting support from emergency services.

Mobile Wardens install Telecare equipment across the County, carry out routine visits and respond to lifeline activations.

Successful applicants must have excellent communications skills and be confident to deal with emergency situations often where the caller is in distress. Individuals should have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face.

The role will involve working a variety of shifts including days, evening, nights and weekends.

We are offering:
A starting salary of £17,044 (excluding enhancements for hours worked outside the standard working day)
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Claire Coe (Trans HR Support Officer) on 01670 623 130 or email claire.coe01@northumberland.gov.uk . We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

For further information, please contact Caroline Kennedy on 01670 536504 , caroline.kennedy@northumbria-healthcare.nhs.uk or Chris Steel on 01670 536512 christopher.steel@northumbria-healthcare.nhs.uk for an informal discussion.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email hrrecruitment@northumberland.gov.uk.

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