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Control Room Operator.2183

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Job Summary

Advert Start Date:
25/03/2020
Advert End Date:
16/04/2020 00:00
Salary:
£17,504 - £19,326
Allowances:
17504
Hours per week:
30
Job Category:
Social Care - Adult Service
Vacancy ID:
197189
Employment Location:
Foundry House Day Centre

Job details 

Closing date:
16 Apr


Supporting documents

Further information

"Northumberland Telecare provides a service across Northumberland providing a range of Telecare Equipment to enable service users to live independently in their own hopes. We operate 24/7 every day of the year. The Role We are looking for enthusiastic and committed individuals to work within our control room & out in the community providing a mobile warden service Control room operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be reassurance, signposting to another service or requesting support from emergency services. Mobile wardens install Telecare equipment across the county, carry out routine visits and respond to lifeline activations. Successful applications must have excellent communication skills and be confident to deal with emergency situations often where the caller is in distress. Individuals must have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face. Applicants must also have a valid driving license. The role will involve working a variety of shifts including days, evenings, nights & weekends. Please see attached job description: https://www.northumberland.gov.uk//getmedia/396ebc47-45be-4e08-a53e-3bfb97a59242/3571-Control-Reception-Officer-1.aspx The starting salary is £17504 - 19326 and is a permanent role.  Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Rebecca Harding (Trans HR Support Officer) on 01670 623 130 or email Rebecca.harding@northumberland.gov.uk . We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.   If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email hrrecruitment@northumberland.gov.uk. The closing date for this position is midnight on the 15th April 2020.  "

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