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Concierge

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Job Summary

Contract Type:
Permanent
Working Pattern:
Part time
Advert Start Date:
05/07/2019
Advert End Date:
21/07/2019 23:59
Salary:
£18,426
Job Category:
Housing
Vacancy ID:
189444
Employment Location:
Gateshead
Post Number:
TGHC670

Job details 

Closing date:
21 Jul


Supporting documents

 

Further information

The Gateshead Housing Company is a non-profit organisation responsible for the day-to-day management of nearly 20,000 homes.

We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.
We employ over 700 people and involve our customers in making our services better.

Applicants are invited to join a small Concierge team who provide services to small blocks of flats for tenants with mild to moderate learning disabilities in Gateshead. You will play a key role in maintaining a safe and secure environment for these tenants. The service is delivered seven days a week and Concierge work on a variable shift pattern which includes weekend work and overnight sleep in cover Monday to Sundays. You will be required to work flexibly on a rota. Enhancements will be paid for working sleep ins, weekends and public holidays.

Your main duties will consist of: Providing overnight sleep in cover as required by the service, maintaining the safety and security of the building. Monitoring CCTV and patrolling at regular intervals. Supervising tenant and visitor access to and from the building. Acting as a point of contact for the tenants who live there dealing with any queries that they may have. Carrying out cleaning duties in the office and communal areas and assist with refuse collection.

It is an essential requirement of this post that you can communicate effectively and be able to deliver good customer service. Demonstrate experience of maintaining accurate records/logs. Work alone with minimal supervision and use your own initiative to resolve problems. Liaise with internal and external agencies. Demonstrate a basic understanding of safeguarding.
You will be required to have achieved GCSE in Maths and English at grade C or above or equivalent or relevant experience.

It would be desirable if you had knowledge of computer software packages i.e. word/excel. It would also be desirable if you had experience of using CCTV equipment and monitoring a building.

Training will be provided in all aspects of the job.

If you are interested in this post, please submit an application form detailing how your experience, skills and knowledge meet the essential requirements which are detailed in the job profile.

For an informal discussion about the role please contact Sophie Hall on 0191 433 2581 or e-mail sophiehall@gatesheadhousing.co.uk

You should consider the job profile when applying, giving examples of how you meet the criteria.

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