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Complaints and Information Requests Investigator - R0000509

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
11/09/2019
Advert End Date:
25/09/2019 23:59
Salary:
£33,799 - £35,934
Hours per week:
37 hours per week
Job Category:
Other
Vacancy ID:
191232
Employment Location:
Middlesbrough

Job details 

Closing date:
25 Sep


Further information

Reference: R0000509

Department: Strategy Information and Governance

Service Area: Finance, Governance and Support

Salary: £33,799 – £35,934

Hours: 37 hours per week

Contractual Status: Permanent

Please Note:
 
Applicants will no longer be able to use their North East Jobs account to apply.  If you are internal to Middlesbrough Council, you will be required to use your Staff Portal credentials to log in.  Alternatively, if you are an external applicant, you will need to register as a ‘new user’, and use the log on credentials created for any future applications.

We have an exciting opportunity for a suitably experienced Complaints and Information Request Investigator.

The successful candidate will be an excellent communicator, credible and comfortable working with the public and senior officers.

The post will undertake complex complaints investigations on behalf of children’s services in accordance with statutory processes and guidance and will facilitate and process Subject Access Requests providing information to people who apply to see records held about them by Children’s Services under the Data Protection Act and General Data protection Regulation.

Knowledge of Local Authority processes for Subject Access Requests and Complaints will be advantageous.

For further details and to apply online please visit www.middlesbrough.gov.uk/jobs.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

Closing Date: Wednesday 25th September 2019 by 12 midnight.

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