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Casework Support Officer

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Job Summary

Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 16/09/2021 23:59
Grade 2 (SCP 05-06) £19,312 - £19,698 pro rata
Hours per week:
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Bunnyhill Sunderland, Home and other venues if required
Post Number:
Number of posts:

Job details 

Closing date:
16 Sep

Supporting documents

Please note

This job is closed for applications.

Further information

The Welfare Rights Service delivers advice support and representation to residents of Sunderland in relation to Benefits Debt and Employment.

The Casework Support Officer will provide casework assistance and support to the Welfare Rights Service team in relation to triage, appointment management, recalls, outcomes and management information.

This includes triaging incoming referrals and offering appropriate onward signposting/referrals or internal appointments, including for people who have presented to the Council in food/fuel crisis. The post holder will liaise between the relevant teams and ensure that clients are directed to the appropriate assistance to avoid further food/fuel crisis.

The hours are 32.5 per week over a 5 day period.

The post holder can work between office and at home. This can be discussed with the successful candidate.

The recruitment programme will be application form and interview.

This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services by email: jobs@sunderland.gov.uk

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Please be advised if you have not heard from us in six weeks after the closing date please assume you have not been shortlisted.

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