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Call Handler Administrator

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Job Summary

Contract Type:
Permanent
Working Pattern:
Please see advert text
Advert Start Date:
01/10/2021
Advert End Date:
Closed for applications on 15/10/2021 23:59
Salary:
£19312-19698
Allowances:
19312
Hours per week:
Various
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
214175
Employment Location:
County Hall
Number of posts:
3

Job details 

Closing date:
15 Oct


Supporting documents

Please note

This job is closed for applications.

Further information

Post 1 : 37 hours per week , Permanent Contract

Post 2 : 37 hours per week , Permanent Contract

Post 3: 30 hours per week, Permanent Contract

An exciting opportunity has arisen for Calls Handlers to join Onecall.

Onecall is the single point of access for calls into Adult Care, Children's Services and Community Health Services in Northumberland. This is a fast-paced and busy environment.

Main duties of the job

The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services.

You will receive and direct information to the appropriate teams including the recording of correspondence into several databases

You will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS.

Detailed job description and main responsibilities

To primarily handle calls within the Single Point of Access Contact Centre, receiving calls for adult and children’s services.

To receive and direct information including recording of correspondence into a number of databases.

To be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.

For further details / informal visits contact:

Name Judith Downey

Job title Team Manager

Email address judith.downey@northumberland.gov.uk

Telephone number 01670 536400


The full time salary is £19312 - 19698

https://www.northumberland.gov.uk//getmedia/18475506-7871-4fa7-81eb-9800533a3a44/3937-Call-Handler-Administrator.aspx

For further information:

Please note that this is a permanent position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.

The closing date is 15 October 2021 at midnight

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