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Blyth Adult Learning Centre - Business Admin Apprentice

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 22/07/2019 23:59
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Brunel Building, Blyth, NE24 1LT
Number of posts:

Job details 

Closing date:
22 Jul

Supporting documents

Please note

This job is closed for applications.

Further information

The Council
Northumberland County Council operates a huge range of services across the largest county in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

Blyth Adult Learning Centre offer courses and training to help people get the skills they need to advance their career, retrain, find employment or try something new.

The successful apprentice will assist with the day to day running of the Centre. Meeting and greeting visitors, booking rooms, enrolling new learners, ensuring classes are set up and running properly as well as meeting the general admin standards of the centre.

Role and Responsibilities:
Complete administration work that supports the needs of the department
To provide an effective and efficient service to internal and external customers
Understand who customers are and the difference between internal and external customers
Obtain customer feedback and evaluate
To deal with customers face to face and on the telephone
Receive telephone calls from internal and external customers, deal with visitors, take messages and answer straightforward enquiries in accordance with service standards
Provide general office services such as photocopying, collation, laminating and binding in accordance with guidelines
Prepare and present a range of documents such as correspondence and emails to an agreed standard
Operate general office equipment, maintaining stocks of consumables, booking service calls to ensure continuity of service
Enter data into spreadsheets, databases and other electronic information systems, extract and distribute information as directed ensuring accuracy and confidentiality
Maintain information systems such as filing, client or asset records, booking systems and reference materials ensuring accuracy, confidentiality, ease of use and access
Deal with incoming and outgoing post in accordance with established procedures
Carry out all mandatory training
Cover some duties of other administrative staff within the department during times of annual leave and sickness as required
Other duties appropriate to the nature, level and grade of the post

We are offering:
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision
Level 2 NVQ in Business Administration
For more information on the Councils Apprenticeship opportunities, please click here: https://www.northumberland.gov.uk/Education/Apprenticeships.aspx
Please note that successful applicants must be able to attend a Gateway session and for any further information, please contact us on 01670 622104 for an informal discussion.

Northumberland County Council is an equal opportunities employer and we welcome applications from all sectors of the community. If you require any further information on this or for more details working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact us on the above contact number or email apprenticeships@northumberland.gov.uk

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