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Apprentice ICT Service Technician

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 16/06/2019 23:59
£8,392 - £15,839 Annually (dependent on age)
Hours per week:
37 hours per week
Job Category:
Vacancy ID:
Employment Location:
Darlington Town Hall

Job details 

Closing date:
16 Jun

Supporting documents

Please note

This job is closed for applications.

Further information

We are looking for motivated, enthusiastic people to join us on an apprenticeship programme. If you're looking for the opportunity to begin your journey to an exciting and rewarding career in the ICT industry, gaining on the job work experience whilst studying for a Level 3 Infrastructure Technician qualification, come and work for us at Xentrall Shared Services.

About Us:
Xentrall is a ground breaking public sector partnership between Stockton-on-Tees Borough Council and Darlington Borough Council. It was set up to deliver key back office transactional services. Stockton and Darlington Councils are neighbouring unitary authorities which have a culture of innovation and service improvement. Xentrall works jointly with both Councils supporting them in the delivery of their services.

The services currently being delivered by the partnership are ICT, Design and Print, Transactional HR and Transactional Finance. The partnership was set up to deliver savings but there has also been investment in the partnership providing additional capacity to support each Council in the transformation of their services. Xentrall also supplies services to other organisations, including Academy Schools.

At SBC and Xentrall Shared Services we truly value our Apprentices. We recognise that Apprenticeships help us identify new talent, build new skills in our workforce and increase diversity in the workplace. Apprenticeship help us to develop our future skills, to enable us to deliver our ambitious plans whilst also assisting in shaping the apprentice’s future.

Job Description:
We all need technology in some form to do our jobs, with digitalisation happening across all services. As an ICT Service Technician you will provide support to employees in both Stockton and Darlington Borough Councils, helping them to be effective when using technology in their own jobs and rectifying issues to maintain the organisations productivity. Based in Darlington Town Hall you will work as part of a team to deliver these services. This apprenticeship will provide you with a great entry level position to launch your career in ICT.
Assisting in the provision of effective, efficient and customer-focussed ICT services for all Xentrall Shared Services ICT customers, you’ll be working in our energised, dynamic and focused ICT Team who are passionate about ensuring that we build quality and efficiency into all our work from the earliest stage. You will gain experience of maintaining and managing ICT equipment, installing and configuring hardware, resolving faults and upgrading or replacing equipment. This will also help you develop your understanding of Windows operating systems and desktop hardware.

Essential Requirements:
All candidates are required to meet the essential requirements set out below. Please address in your application how you meet the following:
• Minimum of 3 GCSE (Grades 4-9) or equivalent to include English, Mathematics and a Science or Technology subject
• Excellent IT Skills – Microsoft Office (Word & Excel)
• A good understanding of Windows operating systems and desktop hardware
• Experience working as part of a team (this could be in a sporting, educational, work or social setting) as well as demonstrating use of own initiative
• Excellent communication and interpersonal skills
• Able to understand and apply regulations and written instructions
• Logical and methodical mind-set with good attention to detail
• Ability to deliver excellent customer service
• Demonstrates the behaviours which underpin the Council’s Culture Statement

You must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Functional Skills in ICT are NOT essential, but maybe required prior to completion of the apprenticeship.

Appointment will be subject to the following pre-employment checks:
• Medical Check
• Satisfactory reference

Apprenticeship Qualification
You will be given appropriate paid time off work to attend College and work towards completion of your apprenticeship qualification.

Qualification: Infrastructure Technician– Level 3

Training Provider: QA Apprenticeships

Future Prospects:
Upon successful completion of the apprenticeship, there may be the opportunity to undertake a higher level apprenticeship qualification and the potential to secure a permanent position within the Council for the right candidate to grow within the organisation.

How to Apply:
Please complete our Apprenticeship application form, and submit this to apprenticeships@stockton.gov.uk no later than the closing date of Sunday 16th June 2019.

Please ensure you refer to the essential requirements outlined in the advert, Job Description and Person Specification when completing the personal statement on your application, as this information will be used to shortlist candidates for the next stage of selection

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