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Administration Assistant

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 26/06/2019 23:59
£18,795 – £19,171
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
26 Jun

Supporting documents


Please note

This job is closed for applications.

Further information

The Gateshead Housing Company does not accept CVs.

The Gateshead Housing Company is a non-profit organisation responsible for the day-to-day management of nearly 20,000 homes.

We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.

We employ over 800 people and involve our customers in making our services better.

An opportunity has arisen in Housing Services for the role of Administrative Assistant. Reporting to the Homeless Prevention Manager you will be responsible for providing excellent customer service by acting as a central point for all enquiries into the service, responding to general enquiries including telephone, in writing and face to face.

The role also includes registering referrals into the service and sign posting customers for appropriate advice and support as well as carrying out general administrative tasks such as note taking, filing, photocopying, assisting with the preparation of training and other events and undertaking customer satisfaction surveys.

It is essential that you have a minimum of 5 GCSEs or equivalent at Grade C (including Maths and English) or above or relevant experience. You will need to be able to demonstrate experience of working with customers and good IT skills.

For an informal discussion about the role please email Mandy Huston mandyhuston@gatesheadhousing.co.uk Homeless Prevention Manager or call 0191 433 2689

You should consider the job profile when applying, giving examples of how you meet the criteria.

What to do next?

• Read the job profile of this role.
• Consider the essential and desirable criteria for this role.
• Ensure you meet all the essential criteria before applying.
• Complete our online application ensuring you provide evidence within the body of your application that you meet the essential criteria, giving examples where appropriate.
• Applicants who do not evidence that they meet the essential criteria will not be shortlisted for the next stage of the recruitment process.
• Complete the online confidential form.
• If you prefer you can download printable application and confidential forms. •You must complete both forms for your application to be considered.
• Assessments will be by application, online assessment and interview for this vacancy.

Note: The online application and confidential forms are on our external website, in order to enable employees to complete the online forms away from work if they wish.

Applications are to be returned by email or post no later than midnight on Wednesday, 26 June 2019, to:



Human Resources Team
The Gateshead Housing Company
Civic Centre
Regent Street

The Gateshead Housing Company does not accept CVs.

If you need any further advice email the Human Resources Team or call ext 5333

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