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4403 Service Improvement Officer

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/09/2021 23:59
£27,741 - £31,346 pa
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Any location within North Tyneside
Number of posts:

Job details 

Closing date:
19 Sep

Please note

This job is closed for applications.

Further information

Are you a motivated and proactive individual with experience of working in a housing or construction related service? Are you passionate about making a difference to the lives of our customers? If so, you may be interested to know that North Tyneside Council is seeking to appoint a Service Improvement Officer to its excellent Housing Policy and Development Team.

The team lead on identifying and implementing a range of projects on behalf of Housing Services and the Housing Property and Construction Service. With a broad remit to deliver measurable service improvements the team are responsible for undertaking service reviews, developing policies. and enabling other change activities. This includes ensuring that the services we offer are responsive to our customers’ needs.

As a Service Improvement Officer, you will be responsible for leading and supporting the development of management projects across Housing Property and Construction and the wider Housing management service.

The post holder will be required to identify, develop, and implement projects and programmes to ensure continuous service improvement and delivery of service efficiencies. A proactive approach is a must, with the ability to plan, prioritise and implement projects and activities that reflect business requirements and customer needs.

As a Service Improvement Officer, you will support senior management and service managers in the ongoing improvement of their services. You will also work in partnership with colleagues, customers, and partners to develop project scope and support the implementation of necessary change.

For an informal discussion please contact Fiona Robson on fiona.robson@northtyneside.gov.uk to arrange.

North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

In addition, staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, safeguarding is everybody’s business.

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