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4324 Bereavement Advisor

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
16/07/2021
Advert End Date:
01/08/2021 23:59
Salary:
£20,092 - £20,903 pa
Hours per week:
37
Job Category:
Democratic Services/ Registrars
Vacancy ID:
210894
Employment Location:
Any location within North Tyneside
Number of posts:
1

Job details 

Closing date:
1 Aug


Further information

We are looking to appoint a caring person sympathetic to the needs of the bereaved to work as a Bereavement Advisor in the Bereavement Services Administrative Office.

The successful applicant will be flexible and have the ability to work as part of a small team. Good interpersonal and telephone skills are essential as the job involves daily contact with funeral directors, stonemasons, officiants and bereaved families, either in person at reception or by telephone. The duties include using a computerised system to book burials/cremations and the completion of statutory records using both manual and computerised systems. Part of the job involves assisting bereaved families with memorialisation, purchase of graves, answering general queries and taking complaints.

Excellent literacy, numeracy and keyboarding skills are essential. And previous experience of working with the bereaved or in a similar working environment would be advantageous.

North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

In addition, staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, safeguarding is everybody’s business.

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