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Support Officer - SFIA Level 3

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 11/06/2021 23:59
£24,982 - £27,741
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
County Hall
Number of posts:

Job details 

Closing date:
11 Jun

Supporting documents

Please note

This job is closed for applications.

Further information

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The role
Northumberland County Council are looking for a skilled individual to assist in the delivery of our high quality IT Support SLA. The role will be predominantly based in schools along the Tyne valley with the opportunity to work anywhere within the county also available.

Applicants should have considerable experience within the IT sector preferably with some of that time spent in education. The job involves working with multiple stakeholders across many sites and exemplary soft skills are mandatory. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary.

The post requires in depth knowledge of Microsoft’s server OS including its component services, along with experience in, but not limited to, Antivirus, Software Patching, Safeguarding software and Internet Filtering. Knowledge of Google’s GSuite would be of added benefit.

Duties and key result areas:
Good knowledge of the Microsoft Portfolio of products to include: Word, Excel, Exchange/Outlook and Access.
Able to support the installation and maintenance of servers utilising Windows OS and provide support to a moderately complex level.
Knowledge of communications networks, predominantly utilising CISCO equipment. Understanding of Voice over IP(VOIP) technologies and their implementation across the Council’s telephone network.
Knowledge of Internet technologies, the use of filtering software and hardware, anti-virus products and an appreciation of network security issues.
Knowledge of databases and server systems, their place in the market and their implementation at the Council.
Backup, Recovery and Security technologies and their use at the Council.
Carries out fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner. Installs or removes hardwareand/or software, using supplied installation instructions and tools. Follows agreed standards, having an understanding of external factors that may influence theindividuals work including electrical work and potential health and safety issues. Agrees the timing of the work with those affected e.g. users, operations management,including, where appropriate, hand-over to client.
Good knowledge of Google's GSuite and it's use in an education setting.
An understanding of the importance of internet filtering in an education setting.
Other duties appropriate to the nature, level and grade of the post.
Person specification:

Qualifications and knowledge
A general standard of literacy and numeracy
A technical qualification or evidence of competency in IT.
Actively undertaking ongoing continuous professional and personal development.
Skills and competencies
Very effective IT skills and ability to understand and develop the use of ITC to achieve work objectives.
Ability to work methodically and systematically
Adopts a collaborative approach to work.
Absorbs technical information, when it is presented systematically and applies it effectively.
Performs a broad range of work, sometimes complex and non-routine, in a variety of environments.
Will need to manage multi skilled teams in the delivery of some ICT projects including the organisingand delegation of tasks
Physical, mental and emotional demands
Need to maintain general awareness, with lengthy periods of enhanced concentration.
Works under general supervision. Uses discretion in identifying and resolving complex problems andassignments.
Interacts with and influences department/project team members.
May have working level contact with customers and suppliers.
Makes decisions which may impact on the work assigned to individuals or phases of projects.
Is aware of Health & Safety issues.
Has sufficient communication skills for effective dialogue with colleagues.
Is able to work in a team.
Is able to plan, schedule and monitor own work, within short time horizons.
Dependable, reliable, a good timekeeper and effective guide/mentor to subordinate staff.
Demonstrates and encourages high standards of honesty, integrity, openness and respect for others.
Helps to create and encourages a positive work culture, in which diverse, individual contributions andperspectives are valued.
Proactive and achievement orientated
Able to work with minimum supervision.
Demonstrates an analytical and systematic approach to problem solving.
Demonstrates effective communication skills, in particular excels in making complex IT matters understandable to the lay person
Contributes fully to the work of teams.
Has a "can do" attitude
Works to required standards.
Absorbs and applies technical information.
Appreciates the wider form of information systems and how own role relates to other roles and to thebusiness of the employer or client.
Has to work under significant time pressures requiring accuracy and speed of support duties
Plans, schedules and monitors own work (and that of others, where applicable), competently withinlimited deadlines and according to relevant legislation and procedures.

We are offering:
A starting salary of £24,982 - £27,741 (Band 6)
Access to the Local Government Pension Scheme
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements

For further information about this vacancy, please contact Allan.Smith@northumberland.gov.uk for an informal discussion.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk

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