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Voids and Allocations Manager

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
07/05/2021 12:00
£32,910 - £35,745 (Band 9)
Job Category:
Vacancy ID:
Employment Location:
Any South Tyneside Homes Office Location
Post Number:

Job details 

Closing date:
7 May

Supporting documents


Further information

Voids and Allocations Manager
£32,910 - £35,745 (Band 9)
Job ref: 09-2122

It’s an important time to be joining the Housing Solutions Service within South Tyneside Homes. Responsible for a range of services relating to the end to end void process, Housing Solutions has achieved some fantastic outcomes for customers since it was established, but has faced challenges of the last year and this role is integral in supporting our recovery, driving performance improvement and supporting customers.

As Voids and Allocations Manager you will ensure our continued success, get our performance to where it needs to be and deliver services that ensure tenancy success, with positive outcomes for the range of customers who rely on us.

Sitting within the wider Housing Solutions Service, the Voids and Allocations Team are responsible for the advertising and allocations of the homes we have available to rent. This is a customer focused service, supporting people through the moving process, ensuring clear communication and support so that they can take up an offer of a home in a timely and efficient manner.

You will lead and inspire a team of Officers to be responsive to customer needs and provide exceptional service along with performance that strives to be outstanding.

We are looking for someone with a real passion for making a difference, who looks outside their own service area to build effective partnership that make a lasting difference. If you are someone with experience of working in a social housing empty homes and allocations service at a management level, has knowledge of legislation and best practice, is performance driven, can use marketing techniques to stimulate demand for homes and possesses clear leadership skills which can inspire and develop your team and work as part of a wider team to instil confidence then this is the role for you.

If you are interested by what you have read and meet our criteria we would welcome an application form from you in the form of a CV and covering statement (no more than 2 A4 sides) detailing your suitability for the post. You must also complete the E&D information form.

This post requires a Disclosure and Barring Service (DBS) to be carried out.

Closing date: noon on Friday 7th May 2021. BT Typetalkers welcome.

Please may we ask you to submit your Application via email to jobs@southtynesidehomes.org.uk where possible? We apologise but due to the circumstances there may be unavoidable delays in the receipt and processing of posted Applications.

In you would like an informal discussion about the post please contact John Urwin, Assistant Head of Housing (Housing Solutions) on 0191 427 2596 (ext 2596), by mobile on 07484044073 or by emailing john.urwin@southtynesidehomes.org.uk

Interviews will take place on a date to be confirmed and where possible will be carried out via the Zoom platform.

Diversity is about meeting the needs of a broader range of people so that no one is excluded because they have different needs, different expectations, or because they need to access services in different ways. Please do not hesitate to contact us if you have any specific requirements during the application process.

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